How Securus Technologies Has Restructured Incarceration Experience and Public Safety

Securus Technologies is a leading provider of inmate communication technologies. Headquartered in Dallas-Texas, the for-profit prison technology provider serves over 2,600 incarceration centers in 45 states, the District of Columbia, Mexico and Canada. Within the United States, the company services over one million inmates. Securus Technologies has four regional offices in Dallas and one in Atlanta, Georgia.

 

Products and Services

 

Securus Technologies offers contraband cell phone control. Additionally, the company partnered with Harris Corporation on Cell Defender Technology. In 2017, the company launched Wireless Containment Solution, a technology developed to stop contraband cell phones from accessing mobile networks. The company is known for providing excellent technologies in parolee tracking, government information management, connecting family and friends to those incarcerated, connecting correctional facility personnel to critical information as well as connecting dispatchers to responders. Furthermore, Securus Technologies offers services in provision of emergency response, incident management, monitoring products and services, investigations and verification.

 

Customer Feedback

 

In 2016, Securus Technologies published customer feedbacks in regard to technology use. This was after the company had received thousands of emails and letters honoring the organization for its continued excellence in inmate technology provision. According to Richard Smith, the chairman and chief executive officer of Securus technologies, the firm develops a new product weekly in a bid to help correctional officers to prevent crimes.

 

In the letters the customers expressed their gratitude for the assistance that secures had offered them concerning an array of issues. Some thanked the firm for helping them obtain phone calls, which led to nabbing of corrupt staff members. Others thanked the company for helping them track inmates using alcohols, selling drugs, illegal money transfers and illegal possession of fire arms. Securus’ excellent investigative tools were also commended by a significant number of customers. Unprecedented customer care and emergency response was appreciated by a number of the customers. One customer recognized Securus’ LBS software. According to the client, the software had enabled the sheriff department in recovering millions of stolen assets, money, drugs and solving many criminal cases.

 

Overview of Securus Technologies

 

Securus Technologies is a leading provider of edge civil and criminal justice technologies that help in modernizing incarceration experience and improving public safety. Over 2,600 law enforcement and correctional facilities rely on Securus technologies for simple, secure, and excellent technologies that are easy to use. Securus Technologies has a team of engineers, designers, innovators and technologists, who have unparalleled skills.

 

With over 1,000 employees, the company is devoted to provide high-tech software solutions that provide high quality services at an affordable cost while maintaining excellent customer care experience. The company specializes in call management systems, data analytics, information technology, and telecommunications.

 

 

 

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